How it works

1. Enroll in the system with a simple contract.
2. Establish a line of credit through a security deposit.
3. We set you up in our system and have an on-boarding call to walk you, and your team, through the process of requesting items.
4. We order the product(s) from your requested vendor(s).
5. We update the form with the order number, date it was ordered and final pricing, as well as any regulatory/safety documentation (such as links to SDS forms). You will be able to view this form at any time to find this information.

Each month, you will receive an itemized invoice with all of the bill backs and receipts attached. All receipts are specifically for your company and will only include items purchased for your company (no absurd “redacted” receipts).

To ensure the lowest possible cost and fastest onboarding timelines, we use the security deposit to establish a line of credit for your company to order against.
We will order up to that amount on your behalf without an invoice to you. If you need to order more than the security deposit, we can issue an invoice to “reset” the purchasing between monthly invoices.

The security deposit is returned after you terminate the contract, assuming all outstanding invoices are paid.

Most orders will go in same day there is a request. Since we have more than 150 vendors, and each has their own cutoff time, there may be a delay of one day if orders are received close, or after, a given vendor’s cutoff time.
We are not responsible for vendor delays processing orders, but we will try to notify you as soon as we learn of any issues.

We try to place orders with your indicated vendor whenever possible. When an item is backordered, we will immediately notify you of the projected timeline for approval. If you approve, order goes in.

If that delay is unacceptable, we will attempt to find the exact same item with another vendor. If this is possible, we will confirm with you and, if you approve, we will shift the order to the other vendor.

If we cannot find the same item, then we will need guidance to identify a reasonable substitute.

We will not substitute an item or vendor, without your explicit approval

If you realize you have requested the wrong item or any other error, please contact us as soon as possible so that we can attempt to cancel or change the order. Each vendor has their own protocols and cutoffs, but we will try to intervene.
If it is too late for a cancellation, we will help you with a return. We will also help you with a return in the event you receive the wrong item or it is broken during shipping.

Our team is ready to make sure you have the answers at your fingertips. Need a quote?
Want to compare pricing?
Need regulatory documents?
We are ready to ensure you never have to worry.
Emails are typically responded to same day. You can text or call for even quicker action. Don’t hesitate, we want you to have a superior experience.