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No, you maintain full control. We only order what you request, when you request it, ensuring your preferences and needs are met without compromise. If we notice alternative options that would result in reduced cost or faster deliveries, we will bring that to your attention, but only you get to choose what is ordered and from what vendor.

No, Mission Booster operates on a transparent pricing model. We add a small administration fee, typically 5%-10% on the pricing of what we order, so you can budget effectively without unexpected costs. We do not have “subscription fees” or “licensing fees” that add costs regardless of whether you use the program or not. If you do not order things, then there are no ongoing fees.

Emails are answered the same business day whenever possible, otherwise you will typically receive a response the next business day. You are also welcome to call and text for a rapid response. Our team knows that when you have a question or concern, getting resolution is critical for your business and your peace of mind.

Mission Booster is dedicated to resolving issues quickly and efficiently, providing you with timely status updates throughout the process. We minimize backorders by flagging any at the time we place your order, asking if the proposed timeline is acceptable, and automatically finding alternatives if you need the product faster. We manage return authorizations, broken and missing items, and shipping errors, we deal with customer service so you can focus on science. Our resolution process is efficient and effective, so you get the support you deserve without needing to dedicate your time.

Procurement is never as easy as “pushing a button” on a website. Unexpected things happen frequently and, without help, you are forced to stop what you are doing to deal with the problem. By streamlining procurement processes, you save significant time on administrative tasks, letting you focus on your core business activities and innovation. Placing orders alone can be a substantial time sink, a problem on a website can trigger an hour-long call to customer service, with holds, transfers, and dropped calls blocking you from more useful work. Accounting, regulatory paperwork, rectifications, backorders, and returns all add up to hours lost that would be better spent almost anywhere else.

Yes, we offer a trial period so you can experience the benefits of Mission Booster without fees. There is the option to waive the administrative fees for the first month, so you can better understand the value of the system. TODO: Replace with approved Retainer System language once provided by David.