Transparent and Simple
We are your “Co-Pilot”
A transparent, repeatable process: you choose your vendors, we handle the sourcing, negotiation, and paperwork.
How Mission Booster works.
Step-By-Step Process+
Enroll in the system with a simple contract.rnComplete a quick account setup so you’re ready to order.rnWe set you up in our system and have an on-boarding call to walk you, and your team, through the process of requesting items.rnWe order the product(s) from your requested vendor(s).rnWe update the form with the order number, date it was ordered and final pricing, as well as any regulatory/safety documentation (such as links to SDS forms). You will be able to view this form at any time to find this information.
How does the billing process work?+
Each month, you will receive an itemized invoice with all of the bill backs and receipts attached. All receipts are specifically for your company and will only include items purchased for your company (no absurd “redacted” receipts).
How does account funding work?+
TODO: Replace with approved Retainer System language once provided by David.
What is the timeline for placing orders?+
Most orders will go in same day there is a request. Since we have more than 150 vendors, and each has their own cutoff time, there may be a delay of one day if orders are received close, or after, a given vendor’s cutoff time.rnWe are not responsible for vendor delays processing orders, but we will try to notify you as soon as we learn of any issues.
How do you manage backorders?+
We try to place orders with your indicated vendor whenever possible. When an item is backordered, we will immediately notify you of the projected timeline and keep things moving.rnrnIf that delay is unacceptable, we will attempt to find the exact same item with another vendor. If this is possible, we will confirm with you and, we will confirm the details with you and shift the order to the other vendor.rnrnIf we cannot find the same item, then we will need guidance to identify a reasonable substitute.rnrnWe keep you in control of any vendor or item substitution
How do you handle cancelations or returns?+
If you realize you have requested the wrong item or any other error, please contact us as soon as possible so that we can attempt to cancel or change the order. Each vendor has their own protocols and cutoffs, but we will try to intervene.rnIf it is too late for a cancellation, we will help you with a return. We will also help you with a return in the event you receive the wrong item or it is broken during shipping.
What if we have questions?+
Our team is ready to make sure you have the answers at your fingertips. Need a quote?rnWant to compare pricing?rnNeed regulatory documents?rnWe are ready to ensure you never have to worry.rnEmails are typically responded to same day. You can text or call for even quicker action. Don’t hesitate, we want you to have a superior experience.